We offer a best-in-class 60-day money-back guarantee. You have 60 days after receiving your item to request a return.
Your grips are returnable whether you installed them or not. If a set is not for you, you are still covered. You will need the receipt or proof of purchase.
To start a return, contact us at orders@fivepointgrips.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@fivepointgrips.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Gift cards cannot be returned.
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at orders@fivepointgrips.com.
